FAQs

Frequently Asked Questions

Delivery

How long does delivery take?

All orders are dispatched from our UK warehouse within 24 hours. Standard delivery takes 2–6 working days depending on your location.

Do you ship internationally?

Yes — we ship to over 40 countries. Delivery times vary by destination. International orders typically arrive within 7–14 working days.

Will I get a tracking number?

Yes. You'll receive a tracking number by email as soon as your order is dispatched.

Products

Are your power banks compatible with iPhones and Android devices?

Yes — all NovaHub power banks are compatible with both iPhone and Android devices via USB. The MagSafe Magnetic Power Bank also supports wireless charging for iPhone 12 and later.

How many times can the 10,000mAh power bank charge my phone?

Most modern smartphones can be fully charged 2–3 times from a 10,000mAh power bank, depending on your phone's battery size.

Are the earbuds compatible with both iPhone and Android?

Yes — the NovaHub freeWires connect via Bluetooth 5.0 and are compatible with any Bluetooth-enabled device, including iPhone and Android.

Is the Solar Power Bank waterproof?

Yes — the Nova Solar Power Bank is IP65 rated, meaning it's protected against dust and water jets. It's built for outdoor use.

Returns & Refunds

What is your returns policy?

We offer a 30-day money-back guarantee on all products. If you're not satisfied for any reason, contact us within 30 days of receiving your order and we'll arrange a return or refund.

What if my item arrives damaged or faulty?

We're sorry to hear that. Please contact us at semiolaifa@gmail.com with your order number and a photo of the issue and we'll resolve it quickly.

Orders & Payments

What payment methods do you accept?

We accept all major credit and debit cards, as well as Shop Pay for a faster checkout experience.

Can I change or cancel my order?

If you need to change or cancel your order, please contact us as soon as possible at semiolaifa@gmail.com. We'll do our best to help before your order is dispatched.