FAQs

Frequently Asked Questions

Shipping & Delivery

Do you offer free shipping?

Yes — we offer free international shipping on every order, worldwide. No minimum spend, no hidden fees.

How long does delivery take?

Delivery times vary by destination. Most international orders arrive within 4–12 working days. You’ll receive a tracking number by email as soon as your order is dispatched so you can follow it every step of the way.

Do you ship to my country?

We ship globally. If you can place an order, we can deliver to you.

Will I get a tracking number?

Yes. You’ll receive a tracking number by email as soon as your order is dispatched.

Products

Are your wireless earbuds compatible with both iPhone and Android?

Yes — the NovaHub TWS Wireless Earbuds and AI Translation Earbuds connect via Bluetooth and are compatible with any Bluetooth-enabled device, including iPhone and Android.

What devices does the 3-in-1 Wireless Charging Station support?

The NovaHub 3-in-1 Foldable Wireless Charging Station supports iPhone 12–17 (magnetic fast charge), Apple Watch Series 6, 7, 8 & Ultra, and AirPods Pro / AirPods with wireless charging case. It also works with any Qi-enabled device.

How many languages do the AI Translation Earbuds support?

The NovaHub AI Translation Earbuds support real-time two-way translation across 144 languages.

Are the fans rechargeable?

Yes — both the Bladeless Neck Fan and the Mini Handheld Fan are USB rechargeable. The Neck Fan uses USB-C; the Handheld Fan supports USB fast charging.

Does the 3-in-1 Air Cooler Fan require a water tank?

Yes — the NovaHub 3-in-1 Mini Air Cooler has a 600ml water tank. Add cold water or ice cubes for maximum cooling effect. It’s powered via USB-C.

Returns & Refunds

What is your returns policy?

We offer a 30-day money-back guarantee on all products. If you’re not satisfied for any reason, contact us within 30 days of receiving your order and we’ll arrange a return or refund.

What if my item arrives damaged or faulty?

We’re sorry to hear that. Please contact us at semiolaifa@gmail.com with your order number and a photo of the issue and we’ll resolve it quickly.

Orders & Payments

What payment methods do you accept?

We accept all major credit and debit cards, as well as Shop Pay for a faster checkout experience.

Can I change or cancel my order?

If you need to change or cancel your order, please contact us as soon as possible at semiolaifa@gmail.com. We’ll do our best to help before your order is dispatched.